Refunds and Exchange

EXCHANGE POLICY:

We have a no exchange policy as all outfits are made to order.

An exchange will only occur in the unlikely situation that we have sent you a defective or incorrect item, and only if the purchased item is unused and undamaged by the customer.

NON ELIGIBILITY CRITERIA FOR AN EXCHANGE:

We hold the right to not amend orders after 72 hours of order confirmation.

Customised and made-to-measure orders are non-exchangeable and ineligible for refund or chargeback. It is customer’s responsibility to ask for pictures before dispatch to confirm sizing and details. 

RETURN & REFUND POLICY:

Returns of any order are entertained only if reported within 72 hours of delivery.

To initiate a request for return, notify our Customer Service Team via WhatsApp at +92320 0001883 or email at info@zainabzulfiqar.com and provide your order number, reason for return with clear pictures or videos as evidence.

Our Customer Service team will evaluate your request and will contact you if your request is genuine and eligible for return. If the complaint is genuine, we only offer an exchange or store credit of the item value. It will not cover shipping charges.

For international customers, a pick-up label cannot be generated therefore the customer has to send the item back via a courier service recommended by our team. All shipping charges associated with the return are to be covered by the customer.

The return process will only initiate once the returned item reaches our delivery address and will be concluded within 7-10 working days.

No dispute or chargeback is valid if the complaint is not registered first via WhatsApp.

NON ELIGIBILITY CRITERIA FOR RETURN:

  • Change of mind
  • Dislike after opening the package
  • No longer need an outfit
  • Cancelation of an order due to unrelated reasons
  • Return request placed after 72 hours of delivery
  • Returned item is in an inadequate condition or damaged (In this case, we reserve the right to send it back to you or refuse to issue the return)
  • No dispute/chargeback is applicable if the outfits are not returned back

Disclaimer:

  • The fabric pattern, laces and handmade details may vary.
  • Actual colors of an outfit may vary from the colors being displayed on your screen.